Frequently Asked Questions (FAQ)

Account

How can I sign up for the Spinch casino?

We strive to make registration as simple as possible. Click the “Sign Up” button, fill in the sign-up form with the minimum information required, and confirm your email to create your account in Spinch.

Can I create several accounts in Spinch?

Every player is allowed to have only one account. It benefits you because all your deposits are considered, and your loyalty level grows. Our VIP players get bigger cashback and other perks.

How can I get VIP status?

The Spinch loyalty program consists of six levels, with the first assigned to you upon registration. All your deposits contribute to your rank. When you reach level 4, you will get VIP status.

How can I close my account?

We will miss you if you leave, but we appreciate your choice. If you need a break from gambling, you can contact our support team and request a cooling-off period or self-exclusion.

Payments

How do I replenish my Spinch account?

Go to your profile, tap “Wallet”, and select “Deposit”. Decide on the payment method, fill in the form, and make the transaction. You can access the deposit form quickly if you click the corresponding button on the main page.

How fast can I withdraw winnings from Spinch?

We aim to make payments as fast and easy as possible for our clients. Most payouts take several minutes after request approval. Even bank transfers are swift and processed within three working days.

Why can’t I withdraw money from my account balance?

Please ensure that all withdrawal requests are fulfilled, namely:

  1. You have passed verification.
  2. You haven’t exceeded transaction, daily, weekly, or monthly limits.
  3. You have wagered your deposit three times (this point was added to avoid money laundering).
Can I protect myself from significant losses?

We commit ourselves to responsible gaming. You can always ask our support managers for the limitations you need. Of course, your confidentiality is our priority, and we don’t provide any personal data to third parties without your consent. You can find more information on the “Responsible Gaming” page.

Bonuses

How can I activate the 1st deposit bonus?

Follow this brief guide:

  1. Open the deposit form.
  2. Insert the WBSPIN bonus code.
  3. Deposit €30 or more.
  4. Get your 100% bonus!
How can I improve my cashback rate?

Spinch offers daily cashback of 10%. However, players can boost the rate when they get a higher rank in our loyalty system. Make deposits, improve your status to “Legend”, and get the maximum cashback of 20%!

Why can’t I withdraw my bonus?

Please note that all our bonuses have terms and conditions attached to them. Make sure you’ve read them carefully before activating a promo. Check bet limits, wager requirements, and other points. You may fail to withdraw bonus money if some are unmet.

What is a wager?

Wagering requirements reflect the amount of money you must bet to make a withdrawal. For example, if you get €100 as a bonus on your first deposit, you’ll need to play through this sum 40 times. In other words, you’ll have to stake €4,000 before cashing out your bonus.

Gambling

Are games fair in Spinch?

Spinch casino players may be confident about making bets in licensed games. We cooperate with official casino software providers and offer fair games. All our slots and table games are well-tested to guarantee that the random number generator works properly.

Can I play Spinch games for free?

The Spinch casino offers over 7,000 real-money games, and new players may be eager to try everything at once. We meet them halfway gladly and provide most virtual games in the demo mode. Live games are only available for real play.

I closed the game while spinning. Where is my bet?

Don’t worry if you have accidentally closed the game or it has happened to crash. The round was played till the end. Your bet was accepted, and your winnings, if any, were added to your account. You can see the result in your game history. If there is no note about the round, it was canceled, and your stake returned to your balance.

I had technical outages while playing. What should I do?

We can offer several ways to improve the situation:

  1. Check your Internet connection. It might be lost or unstable, which may lead to outages.
  2. If it’s not the problem, try to clear your cache and cookies. Then, restart your browser.
  3. It doesn’t work either? Contact our customer support, and we’ll do our best to assist you promptly.

Other

Who owns Spinch casino?

The Spinch online casino is owned and operated by Bets Entertainment N.V. The company was incorporated under the laws of Curacao, and it works under license number GLH-OCCHKTW0701272021.

Is my personal data safe on the Spinch site?

The Spinch casino was licensed by Gaming Services Provider N.V. It is operated under a Curacao gambling license. The casino site uses a secure encryption method and reliable payment systems. So, your personal and financial information is safe and sound here.

Can I play in Spinch for real money?

Spinch is an international online casino that accepts players from around the globe. However, we are a legal casino as well, and we only accept players who meet two requirements:

  1. They live in a country where online gambling isn’t prohibited.
  2. They have reached the legal age for gambling.
How can I contact customer support?

You can send a message to support@spinch.com. By the way, you don’t need to leave the Spinch site to contact the support team. Scroll to the footer, click “Support”, and submit your request whenever needed. Live chat is also available.

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